Change Implementation and Management Plan

Change Implementation and Management Plan

Baptist Health South Florida was named one of the 2019 Fortune 100 best companies to work for (Baptist Health South Florida, 2019).

In the workplace assessment survey Baptist Health obtained a score of 85 (Clark, 2015). While the score is high, indicating it is a moderately healthy work environment, there were some elements that the organization scored low (Clark, 2015). There is poor level of employee satisfaction, engagement, and morale. This presentation aims to summarize and address the organization’s poor employee satisfaction and engagement; propose a strategy to lead organizational change, discuss the details of the plan, name its stakeholders and change agents, This presentation also aims to discuss how to communicate the proposed plan, and finally discuss the risk mitigation plans. Change in an organization may be difficult to implement but if well planned, it could help improve and resolve issues in the organization. Change Implementation and Management Plan

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Summary of the Issue in the Organization

EMPLOYEE

ENGAGEMENT

According to Gallup’s State of the Global Workplace report, only 15% of employees worldwide are engaged in their jobs (Mishra, Boynton, & Mishra, 2014). More Gallup research shows that employee disengagement costs the United States upwards of $550 billion a year in lost productivity. Baptist Health scored 85 in the workplace assessment inventory (Mishra et al., 2014). The organization scored low in employee engagement and satisfaction.

Several environmental factors lead to increased patient visits in the hospital which they could not accommodate in terms of space and human resources. The stress because of the increased demands of work decreased employee engagement and satisfaction scores. Change Implementation and Management Plan

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Proposed Change

Employee engagement is the leading indicator of success for any organization. This is why organizations that listen and respond to the needs of employees deliver better results (Cullen & Adams, 2012).

To improve Baptist Health’s employee engagement, a monthly team building activity is proposed. These social events will help people bond with others on the team who they don’t interact with on a daily basis and builds a better sense of community within the organization. Change Implementation and Management Plan

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Impact of Change in the Organization

This Photo by Unknown Author is licensed under CC BY-SA-NC

Increased productivity

Employee satisfaction

Employee engagement

Customer satisfaction

Team building activities lead to increased productivity, employee satisfaction, employee engagement, and customer satisfaction.

5

Type and Scope of the Proposed Change

This Photo by Unknown Author is licensed under CC BY-NC

To implement this change, the leaders will identify what type of team building activities that interests the team. Team building activities are social activities that could boost the morale and productivity of a group. It could be as simple as a pizza party, yoga class, pot luck activity, or a karaoke activity. This will involve the whole organization which could initially be done per department. Participants will include nurses, technicians, unit clerks, leaders, and even physicians. A date will be selected to accommodate majority of the team. Change Implementation and Management Plan

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Stakeholders

Employees

Nurse Leaders

Patients

Benefitting from the monthly team building activity are the employees, nurse leaders, and patients. Employees and leaders increase rapport and patients consequently benefit resulting to increased satisfaction.

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Change Management Team

The team heading this change will be the director and senior leaders of each department. Leaders must show their commitment to improving engagement in order for improvements to take hold. No one will believe engagement is a priority unless the leadership team takes engagement very seriously and displays that level of engagement by modeling the way. Change Implementation and Management Plan

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Communicating the Proposed Change

Dissemination of proposed change can be done through shift huddles, staff meetings and group presentations (Gleeson, 2017).

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Risk Mitigation Plan

Plan for indoor activities.

Plan for outdoor activities during the summer.

Involve security officers for safety.

Give simple incentives to participants.

In any project, there are risks involved. In a team building project, possible risk involves staff members not participating, environmental factors like rain or accidents. To address these issues, the project leaders could

Plan for activities that could be done indoors to ensure safety from the sun or rain. Change Implementation and Management Plan

Plan for outdoor activities during the summer.

Involve security to ensure safety of the participants.

Encourage participaton of the team by giving simple incentives to those that participate.

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Conclusion

Change is difficult

Leaders must use effective implementation strategies to engage clinicians.

Team building activity could help increase employee engagement and satisfaction.

Leaders should show commitment to improving employee engagement.

Implementing change is difficult; consequently, nursing leaders must use effective implementation strategies to engage clinicians and promote adoption of change activities to improve patient outcomes. Team building activities may increase employee engagement and satisfaction. To implement it effectively, leaders should show commitment to improving employee engagement. Change Implementation and Management Plan

Baptist Health South Florida. (2019). Baptist Health South Florida named one of the 2019 Fortune 100 best companies to work for. Retrieved from https://newsroom.baptisthealth.net/ pressrelease/baptist-health-south-florida-named-one-of-the-2019-fortune-100-best-companies- to-work-for-by-great- place-to-work-and-fortune/

Clark, C. M. (2015). Conversations to inspire and promote a more civil workplace. American Nurse Today, 10(11), 18-23. Retrieved from https://www.americannursetoday.com/wp-

content/uploads/2015/11/ant11-CE-Civility-1023.pdf

Clark, C. M. (2019). Combining cognitive rehearsal, simulation, and evidence-based scripting to address incivility. Nurse Educator, 44(2), 64-68. doi: 10.1097/NNE.0000000000000563

Cullen, L., & Adams, S. L. (2012). Planning for implementation of evidence-based practice. Journal Of Nursing Administration, 42(4), 222-230.

doi:10.1097/NNA.0b013e31824ccd0a Change Implementation and Management Plan

Gleeson, B. (2017). Five powerful steps to improve employee engagement. Retrieved from https://www.forbes.com/sites/brentaleeson/2017/10/15/5- powerful- steps-to-improve- employee-engagement/#5b8cfa23341d

Mishra, K., Boynton, L., & Mishra, A. (2014). Driving employee engagement: The expanded role of internal communications. International Journal of Business Communication, 5(2), 183-202.

doi: 10.1177/2329488414525399 Change Implementation and Management Plan

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