Work with diverse people

Work with diverse people

This unit describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people.

This unit applies to all workers.

The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice. Work with diverse people

ABOUT THIS RESOURCE

This resource brings together information to develop your knowledge about this unit. The information is designed to reflect the requirements of the unit and uses headings to makes it easier to follow.

Read through this resource to develop your knowledge in preparation for your assessment. You will be required to complete the assessment tools that are included in your program. At the back of the resource are a list of references you may find useful to review. Work with diverse people

As a student it is important to extend your learning and to search out text books, internet sites, talk to people at work and read newspaper articles and journals which can provide additional learning material.

Your trainer may include additional information and provide activities. Slide presentations and assessments in class to support your learning.

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ABOUT ASSESSMENT

Throughout your training we are committed to your learning by providing a training and assessment framework that ensures the knowledge gained through training is translated into practical on the job improvements.

You are going to be assessed for:

 Your skills and knowledge using written and observation activities that apply

to your workplace. Work with diverse people

 Your ability to apply your learning.

 Your ability to recognise common principles and actively use these on the job.

You will receive an overall result of Competent or Not Yet Competent for the assessment of this unit. The assessment is a competency based assessment, which has no pass or fail. You are either competent or not yet competent. Not Yet Competent means that you still are in the process of understanding and acquiring the skills and knowledge required to be marked competent. The assessment process is made up of a number of assessment methods. You are required to achieve a satisfactory result in each of these to be deemed competent overall.

All of your assessment and training is provided as a positive learning tool. Your assessor will guide your learning and provide feedback on your responses to the assessment. For valid and reliable assessment of this unit, a range of assessment methods will be used to assess practical skills and knowledge. Work with diverse people

Your assessment may be conducted through a combination of the following methods:

 Written Activity

 Case Study

 Observation

 Questions

 Third Party Report Work with diverse people

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The assessment tool for this unit should be completed within the specified time period following the delivery of the unit. If you feel you are not yet ready for assessment, discuss this with your trainer and assessor.

To be successful in this unit you will need to relate your learning to your workplace. You may be required to demonstrate your skills and be observed by your assessor in your workplace environment. Some units provide for a simulated work environment and your trainer and assessor will outline the requirements in these instances.

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E L E M E N T S A N D P E R F O R M A NC E C R I T E R I A

1. Reflect on own perspectives 1.1 Identify and reflect on own social and cultural perspectives and biases

1.2 Work with awareness of own limitations in self and social awareness Work with diverse people

1.3 Use reflection to support own ability to work inclusively and with understanding of others

1.4 Identify and act on ways to improve own self and social awareness

2. Appreciate diversity and inclusiveness, and their benefits

2.1 Value and respect diversity and inclusiveness across all areas of work

2.2 Contribute to the development of work place and professional relationships based on appreciation of diversity and inclusiveness

2.3 Use work practices that make environments safe for all

3. Communicate with people from diverse backgrounds and situations

3.1 Show respect for diversity in communication with all people

3.2 Use verbal and non-verbal communication constructively to establish, develop and maintain effective relationships, mutual trust and confidence Work with diverse people

3.3 Where a language barrier exists, use effective strategies to communicate in the most efficient way possible

3.4 Seek assistance from interpreters or other persons according to communication needs

4. Promote understanding across diverse groups

4.1 Identify issues that may cause communication misunderstandings or other difficulties

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4.2 Where difficulties or misunderstandings occur, consider the impact of social and cultural diversity

4.3 Make an effort to sensitively resolve differences, taking account of diversity considerations

4.4 Address any difficulties with appropriate people and seek assistance when required

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P E R F O R M A N C E E V I D E N C E A N D K N O W L E D G E E V I D E N C E

This describes the essential knowledge and skills and their level required for this unit.

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PERFORMANCE EVIDENCE

The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be evidence that the candidate has:

 Undertaken a structured process to reflect on own perspectives on diversity

 Recognised and respected the needs of people from diverse social and

cultural backgrounds in at least 3 different situations:

o Selected and used appropriate verbal and nonverbal communication

o Recognised situations where misunderstandings may arise from Work with diverse people

diversity and formed appropriate responses

KNOWLEDGE EVIDENCE

The candidate must be able to demonstrate essential knowledge required to effectively complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the work role. This includes knowledge of:

 Concepts of cultural awareness, cultural safety and cultural competence and

how these impact different work roles

 Concepts and definitions of diversity

 Own culture and the community attitudes, language, policies and structures

of that culture and how they impact on different people and groups

 Features of diversity in Australia and how this impacts different areas of Work with diverse people

work and life:

o Political

o Social

o Economic

o Cultural

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 Legal and ethical considerations (international, national, state/territory,

local) for working with diversity, how these impact individual workers, and

the consequences of breaches:

o Discrimination:

 Age

 Disability

 Racial

 Sex

o Human rights:

 UNIVERSAL DECLARATION OF HUMAN RIGHTS

 Relationship between human needs and human rights Work with diverse people

 Frameworks, approaches and instruments used in the

workplace

 Rights and responsibilities of workers, employers and clients, including

appropriate action when rights are being infringed or responsibilities not

being carried out

 Key areas of diversity and their characteristics, including:

o Culture, race, ethnicity

o Disability

o Religious or spiritual beliefs

o Gender, including transgender

o Intersex

o Generational

o Sexual orientation/sexual identity – lesbian, gay, bisexual, Work with diverse people

heterosexual

 Key aspects, and the diversity, of Australia’s aboriginal and/or Torres strait

islander cultures, including:

o Social, political and economic issues affecting aboriginal and/or Torres

strait islander people Work with diverse people

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